Privacy Policy - Oyster Fest Sf

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for implementing and maintaining robust data protection measures across all our operations and services.

We may process usage data, which comprehensively includes access timestamps, page views, browser type, operating system, IP address, device information, and interaction patterns. This information is collected through server logs, cookies, and analytics tools and may include duration of visits, navigation paths, and feature utilization. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing trends, and detecting security issues, which enables us to optimize our services, prevent fraud, and deliver personalized content. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data, which comprehensively includes email addresses, usernames, passwords, account preferences, registration dates, and account status. This information is collected through registration forms, account updates, and user preferences and may include communication preferences, notification settings, and account security options. The source of this data is direct user input during account creation and management. We process this information for account authentication, service provision, communication, and security maintenance, which enables us to manage user accounts, provide access to services, and ensure account security. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data, which comprehensively includes names, contact information, biographical information, preferences, and social media handles. This information is collected through profile creation forms, account settings, and user submissions and may include dietary preferences, event interests, and attendance history. The source of this data is direct user input and profile updates. We process this information for personalizing user experience, facilitating event participation, and enabling community features, which enables us to provide relevant content, manage event registrations, and facilitate user interactions. The legal basis for this processing is our legitimate interests in operating and improving our services.

Your Rights:

Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to receive information about the purposes of processing, categories of personal data concerned, and recipients of your data. To exercise this right, you can submit a formal request through our website or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.

Right to Rectification: You have the right to request correction of inaccurate personal data and complete any incomplete personal data we hold about you. This includes the ability to update account information, correct profile details, and modify preferences. To exercise this right, you can access your account settings or submit a correction request through our support channels. We will respond within 15 days and may require current account credentials, specific details about the information to be corrected, and supporting documentation to process your request.

Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances. This includes the ability to remove account information, delete profile content, and withdraw processing consent. To exercise this right, you can initiate an account deletion request or contact our privacy team. We will respond within 30 days and may require account password verification, written confirmation of deletion request, and identity verification documents to process your request.

Right to Restrict Processing: You have the right to limit how we use your personal data when you have concerns about its accuracy or our processing methods. This includes the ability to pause processing activities, temporarily disable accounts, and limit data usage. To exercise this right, you can submit a processing restriction request through our dedicated privacy portal. We will respond within 15 days and may require account ownership proof, specific processing concerns documentation, and identity verification to implement restrictions.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to export account data, transfer profile information, and receive data copies. To exercise this right, you can request a data export through our privacy settings or contact our support team. We will respond within 30 days and may require two-factor authentication verification, specific format preferences, and account verification to process your request.Data Processing and Security Measures

We process Service Data which includes user account details, profile information, and service preferences. This processing involves automated collection and analysis, enabling us to provide personalized event experiences and ticketing services. For example, in the context of event management, this includes dietary preferences, seating arrangements, and attendance history. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill our obligations for event coordination and customer service.

We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging and analysis, enabling us to optimize website performance and ensure security. For example, this includes tracking page load times, monitoring system errors, and identifying potential security threats. The legal basis for this processing is legitimate interests, specifically maintaining optimal service functionality and security.

We process Communication Data which includes email correspondence, support tickets, and event-related notifications. This processing involves storage and analysis of communication records, enabling us to provide effective customer support and event updates. For example, this includes managing event confirmations, handling inquiries, and sending important updates about the Oyster Fest. The legal basis for this processing is legitimate interests and consent, specifically to maintain effective communication channels with attendees.

We process Transaction Data which includes payment information, purchase history, and billing details. This processing involves secure payment processing and record-keeping, enabling us to manage ticket sales and financial transactions. For example, this includes processing ticket purchases, handling refunds, and maintaining financial records. The legal basis for this processing is contractual necessity and legal obligations, specifically to complete transactions and comply with financial regulations.

We process Preference Data which includes dietary requirements, event preferences, and marketing choices. This processing involves analysis and storage of user preferences, enabling us to personalize event experiences and communications. For example, this includes tailoring food options, suggesting relevant events, and respecting communication preferences. The legal basis for this processing is consent and legitimate interests, specifically to enhance user experience and provide relevant services.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

Our incident response plan includes immediate breach detection, containment procedures, and user notification protocols, with regular testing and updates.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and adequacy decisions. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR standards, and regional data protection regulations, ensuring compliance with international privacy laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: Retained for the duration of active account plus 2 years for legal and security purposes
Usage Data: Retained for 12 months to analyze usage patterns and improve services
Transaction Records: Retained for 7 years to comply with financial regulations
Communication History: Retained for 3 years to maintain service continuity
Technical Logs: Retained for 6 months for security and performance monitoring

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for oysterfestsf.com

Essential cookies serve fundamental functions for our website’s core operations. These cookies process authentication tokens, session identifiers, and security parameters to enable basic site functionality. In our event and festival context, these cookies maintain your ticket selection process, manage vendor applications, and ensure secure payment processing.

Essential cookies are fundamental to website functionality. These cookies verify user identity, maintain secure sessions, and ensure technical stability throughout your visit. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability

Functional cookies enhance your experience by remembering your preferences. They enable:
– Language preferences
– Region-specific content
– User interface customization
– Feature optimization
– Personalized settings

Analytics cookies help us understand user behavior. They collect information about:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences

Performance cookies assess and improve website operation by:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance

Cookie Management

You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings

For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency

California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information

Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights

Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring

For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for oysterfestsf.com and covers all associated services within the food and beverage festival industry.